Definitions:
The Client: The company or individual requesting the services of Influense Design.
Influense Design: Primary designer/site owner & employees or affiliates.
General
These Terms & Conditions apply to all work carried out by Influense Design for the client. By commissioning work, the client agrees to be bound by these terms.
All work is carried out with reasonable skill, care, and professionalism, in line with the agreed project brief or proposal.
Scope of Work
All work is undertaken based on an agreed proposal, quotation, or brief.
Any additional work requested outside of the agreed scope may be subject to additional charges. Where possible, this will be discussed and agreed in advance.
Results & Performance
While Influense Design applies professional skill and experience to all work, no guarantees are given regarding specific outcomes. This includes, but is not limited to, search engine rankings, website traffic, enquiries, or sales.
Any examples of past work, case studies, or results presented on this website or in proposals are illustrative only and should not be interpreted as a guarantee of similar results.
Database, Application & E-Commerce Development
Influense Design cannot accept responsibility for any losses incurred through the use of software, applications, or websites developed for the client.
While every effort is made to ensure systems are reliable and accurate, the client is responsible for ensuring all functionality is fully tested and suitable before use.
Unless otherwise agreed in writing, all scripts, applications, and software remain the intellectual property of Influense Design and may not be reproduced, resold, or redistributed without permission.
Where development is carried out on third-party or client-provided hosting environments, the client is responsible for providing all necessary access, information, and support required for development.
For larger or more complex systems, the client is responsible for providing a suitable testing environment that reflects the final live setup.
Testing & Acceptance
The client is responsible for thoroughly reviewing and testing all work prior to launch or final approval.
Following launch, any bugs or issues identified will be reviewed and, where they fall within the agreed project scope, addressed within a reasonable timeframe.
Issues arising from third-party services, hosting environments, browser updates, or changes made after launch are not included unless covered by an ongoing support or maintenance agreement.
Compatibility
Influense Design will make reasonable efforts to ensure websites and applications function correctly on modern, widely used browsers and on the hosting environment they are initially developed for.
No guarantee is given that websites or applications will function correctly on all browsers, devices, or future software versions. Compatibility with outdated or unsupported browsers (including Microsoft Internet Explorer) is not guaranteed.
Website Hosting
Where hosting is provided by Influense Design, it is supplied with reasonable care and attention.
However, no guarantees are made regarding uninterrupted availability or uptime. Influense Design shall not be liable for any loss of data, revenue, or business resulting from downtime, interruptions, or technical issues beyond its control.
Influense Design reserves the right to suspend or terminate hosting services if content is deemed illegal, offensive, or in breach of these terms.
Website Updates & Ongoing Support (Fair Use)
Where ongoing hosting and maintenance is provided by Influense Design, a reasonable level of minor updates and support is included as part of the monthly service.
This is intended to cover small content updates, minor amendments, and general website upkeep.
To ensure this remains fair and sustainable for all clients, the following monthly time allowances apply:
Standard packages: up to 1 hour per month Business Kickstart: up to 1.5 hours per month Business Pro: up to 2 hours per month Business Premium: up to 3 hours per month
Time is calculated based on actual work carried out and is not cumulative. Unused time does not roll over to future months.
Requests exceeding the included monthly allowance, or falling outside of routine updates, may be quoted separately or charged at the standard hourly rate.
Included updates are intended for reasonable use and do not cover:
- New features or functionality
- Design changes beyond minor adjustments
- Large content uploads or restructuring
- Third-party integrations or technical troubleshooting outside the original setup
Influense Design reserves the right to determine whether a request falls within the scope of included updates.
Payment of Accounts
A deposit is required before work begins on any new project, unless otherwise agreed.
All invoices are payable within 14 days of the invoice date unless otherwise agreed in writing.
For website projects, the full outstanding balance must be paid prior to the website going live.
Once a deposit has been paid and work has been completed, the client is obliged to pay the remaining balance in full.
If payment is not received and no communication is made, Influense Design reserves the right to suspend services, remove website access, or take appropriate action to recover outstanding debts. This may include legal proceedings.
Liability
Influense Design shall not be held liable for any direct, indirect, or consequential loss, including but not limited to loss of business, revenue, profits, or data arising from the use of any work produced.
The client accepts full responsibility for the use of all materials, content, and functionality once a project is delivered or goes live.
Content Responsibility
The client is responsible for ensuring that all content supplied (including text, images, and media) is accurate, lawful, and does not infringe on any copyright, trademark, or third-party rights.
Influense Design accepts no responsibility for any legal issues arising from client-supplied content.
Right to Refuse Work
Influense Design reserves the right to refuse or terminate work that is considered illegal, offensive, or otherwise inappropriate.
Changes to Terms
These Terms & Conditions may be updated from time to time. The latest version will always apply to new projects.